Refund Policy

💰 Refund & Return Policy

Effective Date: [10/05/2025]

At Farms to Skin, your satisfaction means everything to us. As our products are handcrafted using essential oils grown and extracted on our own farm, we maintain the highest standards of quality and purity. However, due to the nature of skincare and hygiene, please read the following carefully:

✅ Eligible for Return or Replacement

We accept returns or replacements only if:

• The product was damaged during transit

• You received the wrong item

• The product is leaking or unusable upon delivery

To be eligible, you must:

• Notify us within 48 hours of receiving the product

• Provide unboxing video or photo evidence

• Ensure the product is unused and in its original packaging

❌ Non-Returnable Items

Due to hygiene and safety, the following cannot be returned:

• Opened, used, or tampered products

• Products purchased during promotional sales or with discount codes

• Products returned without prior approval from our team

💳 Refund Process

• Once your return is approved, refunds will be processed within 5–7 business days via your original payment method.

• For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer after confirmation.

🔁 Replacement

In case of damaged or incorrect delivery, we offer free replacement of the same product within 7 days of verification.

📩 How to Request a Return:

Email us at care@farmstoskin.com with:

• Order number

• Photo/video proof

• Reason for return

Our team will respond within 24–48 business hours.

📦 Return Shipping

In approved cases, we will arrange a reverse pickup or share instructions for safe return. Please ensure the package is sealed and intact.

Thank you for supporting slow, clean, farm-grown skincare.

Legal Name of Merchant

Nature Touch Nutrition,
#241, Second Floor, Link Road 3, Dashmesh Nagar, Near New Punjab Autos, Ludhiana, Punjab.